FAQ

How long is shipping?

Once your order has been dispatched, we offer the following times for delivery:

United Kingdom - 5-15 days

France - 5-12 days

Rest of Europe - 7-21 days

United States - 8-14 days

Rest of world - 1-4 weeks

When will my order ship?

Upon placing your order, please allow up to 1 business day to have your order shipped. Once your order has been shipped you will receive a tracking number for your order. If you did not receive the order tracking number or did not find any updates under our Track Order page please contact us immediately and we will do we can to investigate.

Do you ship worldwide?

Yes of course we do. Please refer to our above shipping times for each location.

How do I track the status of my order?

Once you have received your shipping confirmation, you will be able to check the status of your order in the "Track Your Order" page.

Why did my purchases not come in one package?

For your benefit we sometimes ship our products separately in order for you to receive them as fast as possible. Sometimes when ordering very large products (like our 24" X 17" wool mat) we have to ship it separately.

My order has been sent. Why don't I see the tracking information?

If you did not receive the order tracking number please allow 5 business days to receive it. If you still can't locate your tracking number then please contact us immediately at support@love-sew.co.uk

Returns and Refunds

What do I do if my product is damaged?

We are sorry to hear this and don't worry we will send you a replacement. Please refer to our refund policy found at the bottom of this page for your next action steps.

Additional Questions

If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@love-sew.co.uk